Frequently Asked Questions
Everything you need to know about ECD Lacrosse gear and services.
What is the warranty on ECD carbon shafts and heads?
We offer a 6-month limited warranty on our carbon fiber shafts and a 6-month warranty on most of our lacrosse heads against manufacturing defects or breakage during normal play.
How long does it take to process a custom stringing order?
Custom strung heads are typically processed and shipped within 3-5 business days to ensure our professional stringers maintain the highest quality standards for your pocket.
Do you offer international shipping?
Yes, we ship our high-performance lacrosse gear worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy for unused equipment?
You can return any unused, unopened items in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.
How do I know which HeroMesh is right for me?
HeroMesh 4.0 is our latest elite mesh featuring Tri-Fecta technology. We recommend Semi-Soft for players who want a more responsive feel and Semi-Hard for those who prefer maximum consistency and shape retention.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within 1 hour of placement to request any changes or cancellations.